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Introduction

Welcome to Cool Point Services Ltd. We are committed to protecting and respecting your privacy when you visit our site or engage with our services. This policy explains how we collect, use, keep secure, and share personal information, and your rights under applicable UK data protection laws (including UK GDPR and the Data Protection Act 2018).​

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Scope of This Policy

This policy applies solely to your use of our site and services. We are not responsible for the content or privacy practices of external websites linked from ours. Please review their privacy policies before sharing any personal data.

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Information We Collect

We may collect and process:

• Contact information, such as your name, email address, phone number, postal address (when you submit an enquiry form, ask for support, or otherwise engage with us).

• Usage data, including IP address, browser type, pages visited, and time spent on site (gathered via cookies or server logs).

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How We Use Your Information

We rely on lawful bases for processing your data, including:

• Performance of a contract: providing you with requested services like installations, maintenance, or quotations.

• Legitimate interests: improving our website, products, business operations, and client communications.

• Consent (if applicable): for sending you promotional or marketing communications, which you may opt out of at any time.

 

Sharing Your Information

We may share information with:

• Service providers who help us deliver services (such as IT, website hosting, or analytics vendors) with appropriate safeguards.

• Legal authorities or third parties, only if required by law, legal proceedings, or for defence of our legal rights.

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Cookies and Similar Technologies

Our site may use cookies and similar tracking technologies to operate the site and analyse usage patterns. You can manage or disable cookies via your browser settings or our cookie consent tool, if provided.

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Data Retention

We only retain your personal data as long as necessary to fulfil the purposes described above or to comply with legal obligations. Data no longer needed will be securely deleted or anonymised.

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Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold on you.

• Rectify inaccurate or incomplete data.

• Request erasure (“right to be forgotten”) under certain conditions.

• Restrict or object to processing of your data, especially if based on legitimate interests.

• Withdraw consent, where consent is our lawful basis.

• Data portability (receive your data in a structured, commonly used format, where applicable).

To exercise these rights, please contact us using the details below. We may ask you to verify your identity (as a security measure) before fulfilling the request.

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Security

We implement appropriate technical and organisational measures to protect your personal data from loss, unauthorised access, alteration, or disclosure.

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International Transfers

If we transfer personal data outside the UK or EEA, we ensure suitable safeguards are in place to protect your data in accordance with legal requirements.

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Changes to This Policy

We may update this policy periodically. When significant changes occur, we will notify you by posting an updated version on our site with a new effective date.

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Contact Us

If you have questions or wish to exercise your rights, please contact:
Email: chris@coolpointservices.co.uk 

Alternatively, you may lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.